How do I get help?
We’re here to help!  Send us an email shop[at]snowandgraham[dot]com or call us at (773) 665-9000, Monday through Friday, 9AM – 5PM CDT.

What forms of payment do you accept?
We happily accept Visa, MasterCard and American Express.

When will my order ship?
Your order will ship out within 3 business days. 

What about sales tax?
Orders that are delivered within the state of Illinois will be charged sales tax at a rate of 9.25%

Can I send an item as a gift?
Yes, of course!  At checkout, please include the gift message that you would like us to include to the recipient.

How do you calculate shipping charges?
We use standard UPS rates which vary by distance and weight.

Do you ship internationally?
Yes!  Please note that when ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.  Orders shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.  Additional charges for customs clearance must also be borne by the recipient.  We do not have control over these charges and cannot predict what they may be. 

Do you accept returns?
Your happiness is our business.  Returns are accepted within 10 days of the date of receipt and must be sent back in the original packaging and condition.  Please contact us at "shop[at]snowandgraham[dot]com"or (773) 665-9000 for a Return Merchandise Authorization (RMA) form.  Shipping and handling on returned merchandise is non-refundable.  Credit for returned goods will be issued upon receipt.  All wrapping paper is final sale due to  the delicate nature of this product.

Yikes, my order is damaged, now what?
Please contact us within 3 days of receipt at shop[at]snowandgraham[dot]com or (773)665-9000 to file a damaged claim.  We’ll get it taken care of right away!

What if I don’t find what I am looking for?
We have just a selection of our line available online, please contact us if you don’t see what you are looking for.

Do you take on custom work?
Snow & Graham has worked with many wonderful individuals and companies to create custom graphics.  Please send us a brief description of your project to info [at] snowandgraham [dot] com and we will go from there. 

Do you offer wedding invitations?
We are pleased to have partnered with Julie Holcomb Printers for all custom wedding and personal stationery.  Please visit www.julieholcombprinters.com to see our collection for this letterpress icon. 

What is your privacy policy?
We respect your privacy and do not share your information with anyone.  For more details, please see our privacy policy or click here.